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I just want to express my biggest gratitude and satisfaction with Horizon Roofing team. This was a scary process as I never replaced my roof before but Horizon Roofing's team made it so much easier. What I liked the most in comparison with some other contractors that did jobs for my neighbors is how quick they are and quality of work, even though process with insurance and mortgage company was such torture I never felt pressured by Horizon Roofing team. I worked closely with Alvie and Jason and I have to say every question or concern that I had was addressed in timely manner but thats not all as great as these two guys are I have to mention friendliness of office staff and willingness to assist as well as GM, he went above and beyond to make sure everything was up to my satisfaction and never even made an attempt to challenge it which is true definition of customer service and you can tell he cares. Last but not least I must mention the subcontractors team they use for roofing and gutters (in my experience), these guys worked tirelessly in extreme heat with smile on their face and not for a second did they attempt to cut corners. This was a big gamble considering I was not as familiar with this company but I'm glad I chose them and anyone that might read this review in hopes to find an honest contractor that will do the job right look no further than Horizon Roofing in Monroe, GA you will not regret.
Thank you all for making this experience pleasant, I truly, truly recommend this company as well as Alvie and Jason, these guys are tireless.
Almost forgot, its worth mentioning I've recommended one of my neighbors and less than week later my referral check was in mail. Talk about honest company and staff, I was blown away!!!!
Five Star from start to finish -- professional, honest and superb service. We couldn’t have asked for a better experience. Paul knocked on our door six months ago to let us know he was here to help when we were ready. When we were ready – we called him (first impressions are important). He immediately came out, listened to us and then gave us options that best fit our needs. Warranty was a big issue to us and Paul made sure we understood what we were getting. Horizon did everything they said they would do. Installation crew – Five Star as well. Tim and his team were on top of everything. He called and explained the process on his end, showed up when he said and finished when he said. Courteous, polite –respectful of my property. We couldn’t have asked for anything else. My house looks great! My advice – if you need a roof – call Horizon – call Paul Squires.
Paul S. and his co-worker came out and were thorough and courteous. Will use again
Couple delays to start but .misty and gabe came through.made everyrhing right and the job looks fantastic...very happy.
Quick, fast, and professional work. We love our new roof and their sales Agent Jake was very reliable, easy going, and friendly. I loved that they finished the roof and cleaned up all in one day... Great Roofing Company !!
Had 2 roofs put on today by Horizon Roofing in Monroe GA. Tiffany and the gang went above and beyond. Efficient and effective service. Showed up when they said that they would and completed the job on time. Excellent warranty.
Thank you Phyllis for your review.
What a wonderful company to deal with. Chase stood by us from beginning to end. Our process was not the easiest and he never wavered and fought for us. The crew that put the roof on was great. Hunter was wonderful and always available for any questions I had. Our roof looks spectacular and so does my yard. I have yet to find and remnants of a roof being put on. We are extremely happy with the whole process. Thanks again!!!!
We are happy to hear about your experience with us.
We were more than satisfied with Horizon Roofing. The customer service and the quality of work is outstanding. We highly recommend Horizon Roofing
Thank you, Fiona.
Our new roof looks great and we couldn't be happier. We had one issue that Jeremy Williams went above and beyond to take care of. Jeremy was top notch thru the whole process and I would recommend this guy to anyone.
Thank you, Kevin!
Good experience with Chase Matthews (sales) and Michael Smith (on site supervisor). Chase is very knowledgeable, responsive and especially good working with insurance adjusters. One benefit of Horizon is they have their own on site supervisor overseeing the roof installation. Michael Smith very conscientious in ensuring everything done correctly. and property cleaned thoroughly even staying well past installers leaving to do final clean. Definitely recommend Horizon roofing and the professionalism of Chase and Michael.